Contact & Support

Have a question about your account, plan, listing audit, or recommendations? Sellar support is here to help.

Email Support

Reach the team at support@getsellar.io.

• Expected response time: 1–2 business days
• Product updates: See our changelog

What to Include

For the fastest resolution, please include:

• The email address associated with your Sellar account
• A short description of the issue or question
• Relevant ASINs, URLs, or screenshots where applicable
• The plan you are on (Free, Pro, or Lifetime)

For urgent account or billing issues, include your account email and a short description of the issue in the subject line so we can prioritize it.

What We Can Help With

• Account access, login, and password recovery
• Billing, refunds, and plan changes
• Questions about listing audits and AI recommendations
• Fair-use limits, plan inclusions, and upcoming modules
• Bug reports and feature requests

What We Can't Help With

Sellar is an independent tool and is not affiliated with Amazon. We cannot resolve issues that require Amazon Seller Support, such as account reinstatements, listing suppression appeals, category gating decisions, payment disputes with Amazon, or policy enforcement actions. For those, please contact Amazon Seller Support directly through Seller Central.

Company

Sellar
Email: support@getsellar.io
Web: getsellar.io